June 10, 2025 | Your trusted IT partner since 2010
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Managed IT Services

Comprehensive IT management solutions that optimize performance, enhance security, and reduce operational costs while allowing you to focus on your core business.

Comprehensive Managed IT Services

Our proactive approach to IT management ensures your technology infrastructure operates at peak performance while minimizing downtime and security risks.

Proactive Monitoring

24/7 monitoring of your entire IT infrastructure to identify and resolve issues before they impact your business operations.

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Help Desk Support

Responsive technical support for your team with multiple communication channels and guaranteed response times.

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Network Management

Comprehensive management of your network infrastructure including routers, switches, firewalls, and wireless systems.

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Security Services

Multi-layered security approach including threat detection, vulnerability management, and security policy enforcement.

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Cloud Management

Expert management of cloud resources including migration, optimization, security, and ongoing administration.

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Backup & Recovery

Automated backup solutions with regular testing and rapid recovery capabilities to protect your critical data.

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Patch Management

Systematic application of updates to operating systems and applications to maintain security and stability.

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IT Documentation

Comprehensive documentation of your IT environment including network diagrams, asset inventory, and procedures.

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SERVICE LEVEL AGREEMENTS

Our Service Commitments

We back our managed IT services with industry-leading service level agreements that guarantee performance, availability, and response times.

System Uptime

99.9%

We guarantee 99.9% uptime for critical systems with financial penalties if we fail to deliver.

Response Time

15-120 min

Critical: 15 min

High: 30 min

Normal: 120 min

Guaranteed response times based on issue severity, with escalation procedures for all service requests.

Resolution Time

4-24 hours

85% of all issues resolved within the first 4 hours, with 98% resolved within 24 hours.

KEY BENEFITS

Why Choose Our Managed IT Services

Our managed IT services deliver measurable business value through improved performance, enhanced security, and reduced operational costs.

Predictable IT Costs

Convert unpredictable IT expenses into fixed monthly costs, making budgeting easier and eliminating surprise expenditures.

Enhanced Security

Proactive security measures that protect your business from evolving threats, with continuous monitoring and rapid incident response.

Improved Productivity

Minimize downtime and technical issues that impact employee productivity, with fast resolution times and proactive problem prevention.

Expert IT Team

Access to a diverse team of certified IT professionals with specialized expertise across multiple technology domains.

Focus on Core Business

Free your internal resources to focus on strategic initiatives that drive business growth rather than day-to-day IT management.

Measurable Performance Improvements

Our managed IT services deliver quantifiable results that directly impact your business operations and bottom line.

IT Performance Metrics

Reduced Downtime

92%

Average reduction in system downtime after implementing our managed IT services.

Cost Savings

37%

Average reduction in overall IT costs compared to maintaining an equivalent in-house IT department.

Security Incidents

85%

Reduction in security incidents after implementing our managed security services.

IT Ticket Resolution

4.2h

Average time to resolution for all IT support tickets, compared to industry average of 24 hours.

Technical Features & Capabilities

Explore the advanced technical features that power our managed IT services and deliver exceptional performance.

Infrastructure Monitoring

  • Server performance & health monitoring
  • Network device monitoring (switches, routers, firewalls)
  • Storage system monitoring & capacity planning
  • Virtualization platform monitoring

Application & Service Monitoring

  • Business application availability monitoring
  • Database performance monitoring
  • Website & web application monitoring
  • End-user experience monitoring

Endpoint Security

  • Next-generation antivirus protection
  • Endpoint detection & response (EDR)
  • Device encryption management
  • Application control & whitelisting

Network Security

  • Next-generation firewall management
  • Intrusion detection & prevention
  • VPN management & secure remote access
  • Network traffic analysis & anomaly detection

Backup Technologies

  • Image-based backup solutions
  • File-level backup & recovery
  • Cloud backup solutions
  • Database backup & recovery

Disaster Recovery

  • Business continuity planning
  • Disaster recovery testing
  • Rapid recovery capabilities
  • Offsite replication & recovery

Cloud Platforms

  • Microsoft Azure management
  • Amazon Web Services (AWS) management
  • Google Cloud Platform management
  • Private cloud infrastructure management

Cloud Services

  • Cloud migration services
  • Cloud cost optimization
  • Hybrid cloud management
  • Cloud security & compliance

Compliance Support

  • HIPAA compliance for healthcare
  • PCI DSS compliance for payment processing
  • GDPR compliance for data protection
  • SOC 2 compliance for service organizations

Reporting Capabilities

  • Executive summary reports
  • Detailed technical reports
  • Compliance audit reports
  • Real-time reporting dashboards

Ready to Transform Your IT Operations?

Schedule a consultation with our managed services experts to discuss your specific needs and how we can help you achieve your business objectives.

Free IT Assessment

Comprehensive evaluation of your current IT infrastructure and security posture.

Customized Service Plan

Tailored managed IT solutions designed for your specific industry and requirements.

Transparent Pricing

Clear, predictable pricing with no hidden fees or unexpected charges.

"The managed IT services from Thyamis have reduced our IT costs by 32% while significantly improving performance and security. Their team has become an invaluable extension of our business."

— CTO, Global Retail Corporation

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