1-800-THYAMIS
support@thyamis.com
June 12, 2025 | Your trusted IT partner since 2025

Support & Help Center

Get the help you need, when you need it. Our comprehensive support resources and expert team are here to ensure your success.

Get Support Your Way

Online

Live Chat Support

Get instant help from our technical experts. Average response time: 2 minutes.

Mon-Fri: 8:00 AM - 8:00 PM EST
Sat-Sun: 10:00 AM - 6:00 PM EST
Response in 4-6 hours

Email Support

Send us detailed questions and receive comprehensive solutions via email.

support@thyamis.com
24/7 ticket processing
Available

Phone Support

Speak directly with our support specialists for urgent technical issues.

1-800-THYAMIS
Mon-Fri: 7:00 AM - 9:00 PM EST
Track progress

Ticket System

Create detailed support requests and track resolution progress online.

Priority-based handling
Full conversation history

Self-Service Resources

Knowledge Base

Comprehensive documentation, guides, and tutorials for all our products and services.

Hardware Setup Guides
Software Configuration
Troubleshooting Steps

FAQ Section

Quick answers to the most commonly asked questions about our products and services.

Billing & Licensing
Account Management
Technical Issues

Video Tutorials

Step-by-step video guides for installation, configuration, and troubleshooting.

Product Demonstrations
Setup Walkthroughs
Best Practices

Support by Category

Hardware Support

Issues with servers, workstations, networking equipment, and components.

• Installation & Setup
• Hardware Diagnostics
• Warranty Claims
• Replacement Parts

Software Licensing

License activation, renewals, compliance, and software deployment issues.

• License Activation
• Volume Licensing
• Compliance Audits
• Software Updates

Cloud Services

Cloud migration, configuration, performance optimization, and access issues.

• Cloud Migration
• Performance Issues
• Access Management
• Backup & Recovery

Security Issues

Cybersecurity threats, firewall configuration, and security policy implementation.

• Security Incidents
• Firewall Configuration
• Malware Removal
• Security Audits

AI Solutions

AI implementation, model training, integration issues, and performance optimization.

• AI Implementation
• Model Training
• Integration Support
• Performance Tuning

Network Problems

Network connectivity, configuration, performance issues, and infrastructure problems.

• Connectivity Issues
• Network Configuration
• Performance Problems
• Infrastructure Setup

Contact Information & Hours

Support Hours

Mon-Fri: 7:00 AM - 9:00 PM EST
Saturday: 9:00 AM - 7:00 PM EST
Sunday: 10:00 AM - 6:00 PM EST
Emergency: 24/7

Phone Support

1-800-THYAMIS
General Support
1-800-URGENT1
Emergency Line

Email Support

support@thyamis.com
General Inquiries
enterprise@thyamis.com
Enterprise Clients

Office Locations

New York (HQ)
Los Angeles
Chicago
Dallas

Response Time Expectations

< 15 min
Critical Issues
System down, security breach
< 4 hours
High Priority
Major functionality impacted
< 24 hours
Standard Issues
General questions, minor issues