Your trusted IT partner since 2025
Support & Help Center
Get the help you need, when you need it. Our comprehensive support resources and expert team are here to ensure your success.
Get Support Your Way
Online
Live Chat Support
Get instant help from our technical experts. Average response time: 2 minutes.
Mon-Fri: 8:00 AM - 8:00 PM EST
Sat-Sun: Closed
Response in 4-6 hours
Email Support
Send us detailed questions and receive comprehensive solutions via email.
info@thyamis.com
24/7 ticket processing
Available
Phone Support
Speak directly with our support specialists for urgent technical issues.
+31 (0)616300011
Mon-Fri: 7:00 AM - 9:00 PM EST
Track progress
Ticket System
Create detailed support requests and track resolution progress online.
Priority-based handling
Full conversation history
Self-Service Resources
Knowledge Base
Comprehensive documentation, guides, and tutorials for all our products and services.
Hardware Setup Guides
Software Configuration
Troubleshooting Steps
Return to Main Site
FAQ Section
Quick answers to the most commonly asked questions about our products and services.
Billing & Licensing
Account Management
Technical Issues
Video Tutorials
Step-by-step video guides for installation, configuration, and troubleshooting.
Product Demonstrations
Setup Walkthroughs
Best Practices
Support by Category
Hardware Support
Issues with servers, workstations, networking equipment, and components.
• Installation & Setup
• Hardware Diagnostics
• Warranty Claims
• Replacement Parts
Contact Information & Hours
Support Hours
Mon-Fri: 7:00 AM - 9:00 PM EST
Saturday: Closed
Sunday: Closed
Emergency: 24/7
Phone Support
+31 (0)616300011
General Support
&
Emergency Line
Email Support
info@thyamis.com
General Inquiries
&
Enterprise Clients