How Can We Help You Today?

Thyamis offers a comprehensive range of enterprise hardware including servers, networking equipment (routers, switches, access points), storage solutions, workstations, laptops, desktops, and peripherals. We partner with leading manufacturers like Dell, HP, Cisco, and Lenovo to provide high-quality, reliable hardware solutions for businesses of all sizes.

Software license activation varies by product. Generally, you'll receive an email with your license key and activation instructions after purchase. You can also find your license keys in your Thyamis account dashboard under "My Licenses." For specific activation instructions, please refer to the product documentation or contact our support team for assistance.

All hardware purchases include a standard manufacturer warranty. Software purchases typically include 30 days of basic email support. For ongoing support, we offer tiered support plans (Basic, Professional, and Enterprise) with varying levels of service, response times, and support channels. You can upgrade your support plan at any time through your account dashboard.

You can check your order status by logging into your Thyamis account and navigating to "Order History." There you'll find details about your order, including shipping information and tracking numbers when available. You should also receive email notifications at each stage of the order process, from confirmation to shipping and delivery.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and purchase orders for qualified business accounts. For enterprise purchases, we also offer flexible financing options and can accommodate specialized procurement requirements. Contact our sales team for more information about payment options for large orders.

Hardware products can be returned within 30 days of delivery for a full refund, provided they are in original condition with all packaging and accessories. Software licenses are non-refundable once activated. Custom services may have different refund policies as specified in your service agreement. To initiate a return, please contact our support team or submit a return request through your account dashboard.